New Avaya 5610SW ip phone will not allow assigning extension/ip.. Looping conditions

[markmmarkm]

We have the avaya ip office 500 system.. I have dhcp setup via my windows 2008 server, which has worked fine..

We had auto extension creation set to on, but i have since turned that off (either way i cant get this new phone to register).

I created a new extension in the ip office manager and a new user.. all existing ports do not have ips listed in the ip office manager somehow either.

We received a new 5610sw ip phone.. i plug it into a working switch (same cord from an existing one that worked fine)..

I initially did get it to get an ip address.. though it would never register or prompt for an extension.. Then the next time i plug it in i get:

Contact DHCP/TFTP administrator, L20 params in option 43/176 or xxx.scr script file have looping conditions.

If this worked as expected, shouldnt it have gotten an ip address and prompted me to enter an extension for this phone?

**EDIT: if i manually enter a static ip address.. i still get that dhcp error..

I should also note that we are using the netgear FS728TP POE switch.. pretty much at defaults except that QOS is set to DSCP.



Any thoughts?

Thanks

[markmmarkm]

Originally Posted by markmmarkm

We have the avaya ip office 500 system.. I have dhcp setup via my windows 2008 server, which has worked fine..

We had auto extension creation set to on, but i have since turned that off (either way i cant get this new phone to register).

I created a new extension in the ip office manager and a new user.. all existing ports do not have ips listed in the ip office manager somehow either.

We received a new 5610sw ip phone.. i plug it into a working switch (same cord from an existing one that worked fine)..

I initially did get it to get an ip address.. though it would never register or prompt for an extension.. Then the next time i plug it in i get:

Contact DHCP/TFTP administrator, L20 params in option 43/176 or xxx.scr script file have looping conditions.

If this worked as expected, shouldnt it have gotten an ip address and prompted me to enter an extension for this phone?

**EDIT: if i manually enter a static ip address.. i still get that dhcp error..

I should also note that we are using the netgear FS728TP POE switch.. pretty much at defaults except that QOS is set to DSCP.



Any thoughts?

Thanks

I was able to fix the phone issue:

under 176 in dhcp I had to add this string:

MCIPADD=172.16.0.30,MCPORT=1719,TFTPSRVR=172.16.1. 103,FileSv=172.16.1.103

This fixed the issue after resetting the phone involved.. I was then able to enter the new phone extension.

For the user though, in the manager, they don’t have the key symbol by their name.. is there a reason for this?

Also.. when logging into the Voicemail Pro admin software, what is the default user and password ?