while giving coverage path to voice mail getting error transfer cannot be complted.

[anoopa]

Hi all,

I had installed Ia770 in s8300 and able to get the greetings when i dial my voice mail number.But getting error when i give voice mail number in coverage path.When the call is coverd to voice mail iam getting message like:
Extension ooo please wait transfer cannot be completed try again.

Pls find the trace bellow:

list trace previous Page 1

LIST TRACE

time data

00:33:16 active station 4014 cid 0x47
00:33:16 G711MU ssff ps:20
rgn:1 [172.25.5.25]:2886
rgn:1 [172.25.5.7]:2062
00:33:18 dial 4002
00:33:18 ring station 4002 cid 0x47
00:33:18 G711MU ssff ps:20
rgn:1 [172.25.5.20]:2476
rgn:1 [172.25.5.7]:2052
VOIP data from: [172.25.5.7]:2052
00:33:27 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:1 Avg:0
00:33:27 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00:33:28 no answer station 4002 cid 0x47
VOIP data from: [172.25.5.7]:2062
00:33:29 Jitter:3 0 0 0 0 0 0 0 0 0: Buff:16 WC:5 Avg:3

list trace previous Page 2

LIST TRACE

time data
00:33:29 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
00:33:29 coverage-path 99 point 1 cid 0x47
00:33:29 call-forwarding 34555
00:33:29 term trunk-group 99 cid 0x47
00:33:29 call-forwarding 34555
00:33:29 route-pattern 99 preference 1 cid 0x47
00:33:29 seize trunk-group 99 member 4 cid 0x47
00:33:29 Calling Number & Name NO-CPNumber NO-CPName
00:33:29 Setup digits 4555
00:33:29 Calling Number & Name 4014 NO-CPName
00:33:29 Proceed trunk-group 99 member 4 cid 0x47
00:33:29 Alert trunk-group 99 member 4 cid 0x47
00:33:29 active trunk-group 99 member 4 cid 0x47
00:33:29 G711MU ssff ps:20
rgn:1 [172.25.5.25]:2886
rgn:1 [172.25.5.6]:8000


list trace previous

LIST TRACE

time data
00:33:29 G711MU ssff ps:20
rgn:1 [172.25.5.6]:8000
rgn:1 [172.25.5.25]:2886
00:33:39 idle trunk-group 99 member 4 cid 0x47
00:33:43 TRACE COMPLETE station 4014 cid 0x0



Here 4002 calling number;4555 voice mail number;Auto Alternate Routing (AAR) Access Code: 3 ;Trunk group and signaling =99;hunt group=99;

[Hibroth]

I have exactly the same issue, same Server, same SW release, any ideas ?

Just set up a Integrated messaging (IA770) over a S8300 (5.2.1), the messaging feature runs, but every call has been covered by the Messaging HG receives the following message:

Extension 0000 please wait
Transfer cannot be completed, try again later.

What did (we) miss ?

[neh telecom]

It's because the Caller Id isn't being carried forward. In an Intuity Audix world it has to do with the transfer type. Under Audix admin screen the command ( ch sys fea ), change the transfer type from Basic to ( enhanced-cover-0 ) or ( enhanced-no-cover-0 ).

[Hibroth]

Thank you Neh, just did it, but no result....