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Contact Centers and CRM Discuss contact center and customer relationship management products and solutions.

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Old 07-29-10, 04:09 AM
lokutus lokutus is offline
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Default ANI in CMS Real Time Report
There is a way to know in a real time report in CMS the ANI or Calling party of an active call?
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Old 07-29-10, 04:50 AM
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harrjf harrjf is offline
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Avaya does not provide a mechanism to seeing the Calling Party until the call completes (or the agent state changes)
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Old 07-29-10, 09:52 PM
lokutus lokutus is offline
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Thanks you ....
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